IDEXX Purpose & Guiding Principles


Guiding Principles
Achieve and sustain market leadership

We combine an intense desire to succeed with the passion and skill to be the leader in our markets.

We achieve exceptional and sustained financial success by creating superior value for our customers and employees worldwide.

Exceed the expectations of our customers

We put the needs of our customers at the center of all our activities and offer unsurpassed customer service and education.

We actively listen to and engage with our customers to build lasting and mutually profitable partnerships.

Empower and reward our employees

We treat each other with trust, respect and honesty, placing a high value on accessibility, collaboration, open communication, clear decision making, and individual accountability.

We provide our employees with diverse opportunities to learn, contribute and benefit, based on merit, results and values.

Innovate with intelligence

We anticipate and discover the unmet needs of our customers, and we provide simple, intuitive products and services with the highest quality and the greatest customer benefit.

We seek inspiration internally and externally, and we have the flexibility and the vision to incorporate the best ideas and technologies from any source.

Cultivate entrepreneurial spirit

We succeed through a shared sense of urgency and our ability to recognize and capitalize on new opportunities in our markets.

We encourage initiative, creativity and informed risk taking, combined with a commitment to careful planning and disciplined execution.

Contribute to our communities

We conduct our business with the highest ethical standards, strict compliance with laws and regulations, and an understanding of our environmental responsibilities.

We are a citizen of the communities in which we do business, and we contribute to the health and quality of life of those communities.